Web Troubleshooting: Support Details
A lot of NK's clients depend on us to manage their websites once they're built. Huge problems are pretty rare, but if something does goes wrong, we're the ones they call.
When troubleshooting issues that a client may have on a website, the first thing to do is try to replicate the problem. There's a plethora of variables that come into play between one user's online experience and another, so the very first question is often "which browser are you using?".
When the answer to this question is unclear, there's a quick, free, online tool that can give precise answers. It's appropriately called Support Details (supportdetails.com). Visiting the site will tell the user a handful of details on their end that would be helpful for us to know as we're troubleshooting. Browser (and version!), operating system, screen resolution and more.
They've made it simple to share this data – with a built in email tool as well as PDF and CSV download options.
So visit Support Details – even if you're not troubleshooting – and you might even learn something about yourself.